- Back up your important files. From tax forms to family photos, make it part of your routine to back up files on your computers and mobile devices often. When you’re done, log out of the cloud and unplug external hard drives so hackers can’t encrypt and lock your back-ups, too.
What if I’m a victim of ransomware?
- Contain the attack. Disconnect infected devices from your network to keep ransomware from spreading.
- Restore your computer. If you’ve backed up your files, and removed any malware, you may be able to restore your computer. Follow the instructions from your operating system to re-boot your computer, if possible.
- Contact law enforcement. Report ransomware attacks to the Internet Crime Complaint Center or an FBI field office. Include any contact information (like the criminals’ email address) or payment information (like a Bitcoin wallet number). This may help with investigations.
Should I pay the ransom?
Law enforcement doesn’t recommend paying the ransom, although it’s up to you to determine whether the risks and costs of paying are worth the possibility of getting your files back. If you pay the ransom, there’s no guarantee you’ll get your files back. In fact, agreeing to pay signals to criminals that you haven’t backed up your files. Knowing this, they may increase the ransom price — and may delete or deny access to your files anyway. Even if you do get your files back, they may be corrupted. And you might be a target for other scams.